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Posted
26 April 2008 by: Jag Foo

Tagged
Business, Internet Marketing, Tips and Tricks

What Do You NEVER Do When You Entertain A Customer?

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entertaining client Very often when you do business, you have to entertain your client. Sometimes it can be a dinner. Or a drink out. Or maybe even golf.

You just do what it takes to seal the deal.

 

 

 

Now, entertaining a client is a fine art. You may laugh along with him, even when his jokes are not funny…listen to his needs and grouses…agree with him on discussed issues…basically doing everything right to make him like you.

All well and good. You are on the right track…

BUT…remember NEVER ever to do one thing…

The one thing that may seems so small on the surface but may swing the favor against you…

That is when it comes to payment…and when you rightly foot the bill…NEVER NEVER EVER ask for a receipt in your client’s presence.

NEVER!

Why?

When you do so, you make your client feel that he is just part of a business set up. And that entertaining him just means incurring business expenses to get his business.

You want to go beyond that. You want to make him feel like he is a friend. A friend worth spending on. A friend whose time and relationship you value a lot.

Your client is gonna feel you care about him. Yes it may be a small gesture. But it helps. You never know what long term business he may give to you in future.

The few dollars spent can be worth it’s weight in gold.

In any case, most of the time, a receipt will given to you without you asking, which you can still claim as business expense anyway. You just don’t ask for a receipt if one is not given to you.

Bottom line - treat your customer like king - and sincerely do so. Help them first. And they will help you back - many folds over!

As usual, let me know what are your thoughts on this. I’m all ears.

All Success,

jagfoo

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    34 Comments

    Posted by
    Peter
    26 April 2008 @ 8pm

    I am working in the online bussiness so I don’t really speak my customers face to face. At least when I am doing little projects, but if I have to do great projects we meet on office and then you have to be social. If you aren’t social in the most times they don’t give you the job, because you have to win their trust. If you don’t, you can go.


    Posted by
    Jorge
    26 April 2008 @ 11pm

    Great subject. I am glad i found your blog. Would you mind sometime maybe adding an
    article to my website so that others may read this too? I think that my visitors would really enjoy the stuff i found here. Thanks and I will visit often.


    Posted by
    gratis gewinn spiele
    27 April 2008 @ 5pm

    in online business everyone should keep the mind of the customer because customer is like a god to a company.


    Posted by
    daten retten
    27 April 2008 @ 5pm

    I like your new way for entertaining a client like this fine art.I will try it.


    Posted by
    Mr Business Golf
    28 April 2008 @ 9am

    Great point. If you make a business meeting look like a business expense that is what it will be. Trust has to be built and the main thrust of the socializing. Even with the online businesses who feel they not need to meet face to face with customers will eventually have to go offline to succeed. That is when they will need this type of advice. Entertaining clients, employees and vendors is in fact a Fine Art that is dieing due to too many business people running from the need to build trust. Keep up the message my friend.


    Posted by
    UK Building Regulations
    28 April 2008 @ 12pm

    Right, always make your customers on top of your priorities. They are the one who will make your business stay.


    Posted by
    Jag Foo
    28 April 2008 @ 3pm

    Hi Mr Business Golf,

    Yes. Even if you are doing an online business, you still can’t escape the offline factor.

    Marketing is also about meeting up face to face and establishing relationship.

    The trust factor is critical to a business partnership. We need to constantly build and strengthen it.

    Thanks for your input!

    Cheers,
    Jag


    Posted by
    Business for Sale
    30 April 2008 @ 7am

    I think you have a valid point. Asking for a receipt may end up taking away from the favorable perception which you had or could of had.

    Quick question, would be wise for me to suggest to my client that we split the bill? I don’t know, just a thought.


    Posted by
    Jag Foo
    30 April 2008 @ 9am

    Hi there,

    I would not suggest splitting the bill with the client. Really.

    But if the client offers to pay and insist on it - you can let him.

    Jag


    Posted by
    Rasterbator
    30 April 2008 @ 10am

    I agree to not ask for bill if you are the boss. However, if you are just working for you boss, then you have to ask for the bill, else company would not pay you back.lol


    Posted by
    Jag Foo
    30 April 2008 @ 1pm

    Hi Rasterbator,

    Hhaha…if you are the employee…maybe you can pretend not to ask for the bill. And then later, you secretly sneak back to ask. The key is to be tactical. =P

    Cheers,
    Jag


    Posted by
    filme
    30 April 2008 @ 4pm

    thats some good advice there. Though i am sure the client will have a fair idea of whats happening!


    Posted by
    hijinks
    1 May 2008 @ 7am

    I assume that it was the chocolate cake that sealed the deal?


    Posted by
    Jag Foo
    1 May 2008 @ 11am

    Hi Hijinks,

    Lol…the choc cake sure did a lot! But it was a female companion for the client that sealed it… Ok shhhh…

    Jag


    Posted by
    Jenna
    2 May 2008 @ 11pm

    Excellent point — very true! : ]


    Posted by
    geri
    3 May 2008 @ 5am

    Use your credit or debit card you will then have a reciept.


    Posted by
    Jag Foo
    3 May 2008 @ 3pm

    Hey Geri,

    Good one. That is what I usually do. Pay using credit. =)

    Jag


    Posted by
    James
    7 May 2008 @ 5am

    I never carry any cash in my wallet now - because then my budget is more accurate when using software. You’re welcome credit card companies!


    Posted by
    aikaz
    7 May 2008 @ 11pm

    Yeah. That’s very often happened when entertaining your business partner. Great advise. I will follow that. Thanks.


    Posted by
    Air Jordan
    8 May 2008 @ 1am

    Really very Intesting idea good job


    Posted by
    Unsecured
    9 May 2008 @ 5pm

    A great advice, I follow it on my office.
    Its make good environment.


    Posted by
    Custom Business Cards
    10 May 2008 @ 12am

    This is a good point actually…


    Posted by
    Tenant Loans
    10 May 2008 @ 1pm

    Wow, its a new way of entertain your customer through sending the joke
    in the mobile.


    Posted by
    SEO
    18 May 2008 @ 5pm

    I never thought it would be this important. However, I agree with you. if I were in the client’s position, I would also be offended if someone asked a receipt in my presence.


    Posted by
    greer
    21 May 2008 @ 3am

    I think that’s fairly sound advice - it’s important to be sensitive to the feelings of others - even if there is a small risk of offense


    Posted by
    zohai
    21 May 2008 @ 11am

    Hmm.. This is really new to me. At least now we know =) You can always excuse yourself and ask the receipt behind the customer’s back. Won’t that work as well?


    Posted by
    jobs
    24 May 2008 @ 11am

    Well, sometime sensitive might make people dislike. But can’t offense, sometime we, ourself need to do so.


    Posted by
    Creatine
    29 May 2008 @ 3am

    hmmmm, I’ve never really thought about that. good point! I’ll definitely keep this in mind in the future.


    Posted by
    Monavie
    3 June 2008 @ 5am

    I’ve never thought about this either, but it is a great tip! If you keep their mind off the money then they are more likely to pay out in the long run. Interesting. . .


    Posted by
    Ecommerce solutions
    4 June 2008 @ 9pm

    Really??!!i never thought of this before…it’s really useful, so that i can used it for my next appointment


    Posted by
    Marmaris
    9 June 2008 @ 7pm

    This is a new thing that i heard. And of course that will happened when entertaining our business partner. Good info. Thanks. :)


    Posted by
    SEO Directory
    12 June 2008 @ 1pm

    This is a new thing for me too. It’s amazing how simple gestures like these could make or break your deal.


    Posted by
    home decor
    12 June 2008 @ 3pm

    i never knew this before.
    will remember NOT to ever ask for a receipt.

    but credit card will help, right??


    Posted by
    web hosting
    22 June 2008 @ 7pm

    Thinking of customers, I think one need to verify what kind of customers you are handling with. For a targeted customers, one need to be absolutely sure that they gets all the informations, updates about the website (Products & Service).

    They are the King, ofcourse, without them its not worth it,
    I treat them as a new born babies. You have to treat them carefully, its up to you how make out of it in future.

    Thanks again for your nice post.

    Chris


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