Let’s face it.

Most prospects will not buy from you the first time round.

If they leave your website…they could be gone for good!

That’s why it is important you follow up. You do this by getting them to sign up to your list, and you can communicate with them later.

Exit pops are also very useful for engaging the prospects just as they are leaving.

Today, I want to talk about another technique you can use. It’s called re-marketing!

What’s Re-marketing?

Re-marketing let’s you re-communicate with your visitor after they have left your website.

Perhaps you might have missed out on an important benefit which you have not highlighted earlier.

Re-marketing gives you that opportunity to address that.

Or maybe the prospect could have decided it isn’t the right time to buy the first time round.

Re-marketing enables you to re-iterate your benefits to create a more compelling sales message.

Why remarketing?

Simple. More effective and personalized follow ups = greater conversion & more profits.

Re-marketing Platforms

1. Google Adwords – Google Display advertising has a re-marketing feature where you can tag your pages according to your prospect’s reference.

You can then create an Adwords campaign to show these past visitors highly relevant ads while they are browsing the sites on Google Display network.

2. FetchBack – FetchBack works similarly to Google Adwords re-marketing’s platform.

You can deliver highly relevant ads to visitors who have left your website to build relationship and increase sales.

Powerful stuff. And will help increase your ROI.

As usual, let me know your thoughts.

Jag Foo

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You know it’s important to know your customer.

Because if you know what your customer want…you can give it to them…and in return, they will buy more from you.

They get what they want. You get more profits. Everyone is happy.

That said, when it comes to online marketing, it’s not just enough to know what your customer wants based on your research.

You want to go to the next level for a more comprehensive, in-depth understanding.

I’m talking about “spying” on what your customer is literally thinking and doing on your website – real time!

Don’t worry. There’s nothing sinister or sneaky going on here.

This is pure marketing intelligence. Just as you need good enemy intelligence to win a war, you need good customer intelligence to win more profits!

Just imagine…what if you have access to behavioral analytics that can allow you to:

• Watch over your customer’s shoulders to analyze every mouse click, keystrokes and scrolling patters…
• Analyze where your customer is focusing his attention on your webpage to see what interests him and what doesn’t…
• Track where his eyes are mainly focused on…
• Discover how far down your customer is scrolling…which links he is clicking on…
• Observe how your customer reacts to forms (too long or too short?)
• Discover where is your customer dropping off in your sales process
• Discover how your customer responds to hyperlinks through click hover time, click hesitation time, etc…

Do you think you can use these valuable data to optimize your website to make your sales process more effective?

Do you think you can garner greater profits as a result?

You bet you can.

This is where ClickTale comes in => http://www.clicktale.com

ClickTale is an amazzzzzzzzzzzzzzzzzing analytics tool.

The behavioral analytics they give you are so comprehensive. The data you get is simple invaluable to your business.

If you are a serious marketer, you need to have ClickTale in your arsenal.

I mean will you go to war without your tanks and fighter jets?

You don’t want to go to online war without ClickTale.

I’m probably scratching the surface of what ClickTale can do here.

I’m still exploring ClickTale myself. And I can tell you how amazing it is to see what exactly is a visitor doing on your website.

Every click…every scroll…every damn action…can all be tracked. It’s scarily powerful.

You can sign up for the free version here:

=> http://www.clicktale.com/signup?ct=t(Free),t(FreeB)

Try it. You will not regret the marketing edge this little tool can give you. As the cliche goes…this is so powerful…it’s almost illegal! =)

As usual, let me know your thoughts.

Jag Foo

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Here’s a more advanced of multivariate testing that I prefer – the Taguchi testing.

Let me explain what’s Taguchi testing is all about.

Taguchi testing is a statistical testing method devised by a Japanese engineer, Dr Genichi Taguchi.

It uses the orthogonal array model instead of the traditional full fractional model (used by Google Website Optimizer). Now that’s all math geek speak, so I’m not going to elaborate on that.

What’s most important is that with Taguchi testing, you can reduce the number of combinations needed for testing.

For example, if you have 4 elements with 2 variations each, you will need to test 16 (2 x 2 x 2 x 2) combinations using the traditional multivariate method.

With the Taguchi method, the number of combinations needed is reduced to only 8.

That means, you can reach a reasonable conclusion in a much faster time. And with that, you also save more on advertising fees because you only need a smaller sample size.

Let’s not forget, the faster you find a successful combination, the faster you get profitable. It’s all about time and money!

The drawback is that, Taguchi testing may not yield as “deep” conclusion that you can get with full fractional multivariate test (which test all possible combinations).

If you are looking for a good testing software with Taguchi capability, you can try Affiliate Prophet. It also gives you AIDA statistics, which is an indication on how long users are spending on your site on a keyword and landing page basis. Very powerful stuff.

As usual, I look forward to your comments.

To your success,

Jag Foo

P.S  If you want a greater in-depth information how testing and tracking can positively affect your ROI, then click here:

=> http://emoneymarketing.com/SmallChangesBigProfits

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In split testing, we test one element of your sales page or website. For example, we can test headline A vs headline B (or vs C, D and so on), and we see which is the winner.

Split testing is pretty easy and straightforward to set up and implement.

But there are several drawbacks.

It’s very time consuming and costly. That’s because you can only test 1 element at a time.

Say we want to also test different images, location of image, sub headlines and so on…we can only do so one element at a time – one after another.

Because of this, by the time you are finished with all the elements, it could be weeks or months later!

You waste more time. And money as well as you incur more cost when the duration of the test drags.

There is another important point to consider. With split testing, it doesn’t tell us how each elements affect one another.

You might independently test the headline, and find one that performs really badly – so you don’t use it. Then you test your image, and find one that does really bad – so again, you don’t use it.

But what if the combination of the seemingly bad headline and image can send conversion through the roof? Well…you won’t know! Because you have already rejected the bad headline!

The Solution – Multivariate Testing

As the name suggest, multivariate testing allows you to test multiple elements (e.g. headline, image, offer, guarantee etc) – simultaneously – all in 1 go.

So say you have the following elements to test:

3 versions of headlines

2 versions of images

2 versions of offer

You will have a total of 12 (3 x 2 x 2) combinations of these elements.

When you carry out a multivariate test, traffic will then be split equally to each of these combination.

Sounds like a lot of work? Not to worry.

You can automate the whole process by using Google’s free Google Website Optimizer.

Benefits:

• Increased conversion
• More leads/sales
• Reduced cost per lead/acquisition
• Greater customer interaction on your site
• No more guesswork/dispute over which elements perform best

Powerful isn’t it? Let me know your comments.

To your success,

Jag Foo

P.S  If you want a greater in-depth information how testing and tracking can positively affect your ROI, then click here:

=> http://emoneymarketing.com/SmallChangesBigProfits

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1. Gmail advertising via placement targeting on content network

2. Optimizing your conversion automatically with Conversion Optimizer

3. Optimizing your conversion through multivariance testing

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Here’s another example of how a little tweak can effect a huge change.

In this case, we are going to talk about the power of consensus.
Or the power of the crowd.

How does this fit into the “small change big impact” theme? Let me explain…

There’s this product where buyers can call in to buy.

The product was advertised as an infomercial.
And the call-to-action line was “Call now and our operators will be there to serve you”.

Well…the response was okay, but not fantastic.

So the call-to-action line was re-written and tested.

It now read, “Operators are busy. Please call back again later if the line is engaged”.

Straight away, orders went through the roof!

Why was there such a big impact when the change to the call-to-action script is so small?

Because of the power of consensus!

In the first case, you get the mental picture that operators are free, and are probably twiddling their thumbs waiting for calls to come in.

But in the second case, the picture is that of busy operators who have their hands filled with orders.

And if everyone is buying it, then it probably is going to be a good product. So I must get it!

See the difference?

Yet another example that demonstrate the importance of:
- Constantly testing and tweaking for higher conversions
- Paying attention to the even the smallest of details. Because sometimes they make all the difference.

As usual, I love to hear your comments.

All success,

Jag Foo

P.S Important => What if you can discover the secret element that can increase your profits by 1,000%…and more…

Will you be willing to do a small test – which you can implement in no time and cost zero dollars – that can potentially yield you disproportionally large results?

Click here now if you want to discover these secrets that Jay Abraham, Mark Joyner and other marketing legends have been exclusively to their clients => http://emoneymarketing.com/SmallChangesBigProfits/

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In the previous post (part 1), we talk about using the principle of consistency technique that helped a restaurant reduce their cancellation of table reservations by 30%.

This was achieved just by adding 2 “small words” to the call script used by the phone receptionist.

Today, we are going to explore another “Small Change Big Impact” scenario.

I got this from a newsletter issue from John Forde’s Copywriting Roundtable. I thought it’s pretty relevant to today’s theme.

And I think you will like this. It goes like this:

In Italy, and for many countries for that matter (including Singapore where I am based), you get penalized with points if you commit a traffic offence.

Once you accumulated points to a certain level, your driving license get suspended.

Now Italy is well well-known for bad driving on the road. And while this measure probably work to a certain degree, the authorities decided to do a small tweak to the system.

They Flipped It Around!

That means you start of with points on your record. With every violation, you get points taken off. If you hit zero, you are IN LUCK! Say goodbye to your license!

What happened after that?

Traffic deaths went down. Accidents went down. Speeding incidents went
down. Helmet and even seatbelt use went up!

Small change. Big impact.

But why?

Because fear of loss is a powerful motivator!

When it’s down to “fear of loss” versus “benefit of gain”, the former wins. Hands down.

Don’t believe me? Take a look at the stock market. It can take years for a stock to reach its absolute peak. But you only need a matter of months (or even days) for the stock to plummet back to square one during a panic.

Wonder why weekend clearance sale work so well? Because people are afraid of missing the bargain. There is “scarcity” involved. That’s very effective in getting people to act. And act now.

Amazing how human emotions work right?

As usual, let me know your thoughts below.

All success,

Jag Foo

P.S Important => What if you can discover the secret element that can increase your profits by 1,000%…and more…

Will you be willing to do a small test – which you can implement in no time and cost zero dollars – that can potentially yield you disproportionally large results?

Click here now if you want to discover these secrets that Jay Abraham, Mark Joyner and other marketing legends have been exclusively to their clients => http://emoneymarketing.com/SmallChangesBigProfits/

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Do you know that you can have significant increase in revenue just by making seemingly “small changes” to your business?

Most people tend to think that if you want big results…you need big change! You need to spend big money! But that’s not entirely true!

If you know how to make the RIGHT change, you can still achieve great results even if it may just be a small tweak.

Let me tell you a story illustrating this concept.

I read about this story in one of Robert Cialdini’s presentation about how to be more persuasive.

Robert Cialdini is a world-renowned authority in the study of influence. He is also the best-selling author of “The Psychology of Influence”.

And it goes like this.

There is a restaurant that takes advanced booking by phone. But there was a problem. There were many customers calling in to cancel at the last minute.

The thing is that the receptionist was trained to say “Thank you for calling our restaurant. Please call if you want to cancel your reservation” to all the customers making their booking.

Later, a small change was made to this statement. To be more precise, 2 extra words was added.

What was it?

Now, the receptionist says, “Thank you for calling our restaurant.

Will you please call if you want to cancel your reservation.”

That’s it. And because of these 2 extra words (“Will you”), there was a 30% reduction in cancellation.

What happened here?

Let me tell you, the restaurant just applied…

The Principle Of Consistency

We like to be consistent. And if someone points out any inconsistency in your behavior or actions…it will cause you to feel highly uncomfortable.

Therefore, when we insert the extra 2 words “Will you” into the question, it subconsciously tells the person on the other end, that now he has got to take responsibility.

He made the booking at first. And now he cancels. The receptionist wants him to know that he is being inconsistent. By using the word “you”, the person is now more aware of this fact.

Amazing isn’t it? The addition of just 2 words!

Can you apply this concept to your website’s sales copy to make it more persuasive? Definitely.

Test it. And you will see the result.

The next time you meet a client, see if you can implement this principle to get the other party to do what you want.

While you may not be succeed all the time, it will surely increase your odds.

In the next part, I will share with you another “weapon of influence” that can yield powerful results with just another small tweak.

All success,

Jag Foo

P.S Important => What if you can discover the secret element that can increase your profits by 1,000%…and more…

Will you be willing to do a small test – which you can implement in no time and cost zero dollars – that can potentially yield you disproportionally large results?

Click here now if you want to discover these secrets that Jay Abraham, Mark Joyner and other marketing legends have been exclusively to their clients => http://emoneymarketing.com/SmallChangesBigProfits/

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Yes, it sounds like work, however, this is the key to maximize your returns. Besides, it does not take much time and it is quite easy to set up.

Search Network Tracking

For search network, you must track based on individual keywords (and keyword match types) so that you know exactly which keywords are making you money and which keyword are not. When you know that, you can adjust your individual bid prices according to your ROI.

Content Network Tracking

For content network, you can only track based on adgroups and only broad match keywords are needed. Same thing, you adjust the bid prices of your adgroups according to your profits. For those adgroups which are doing well, considering duplicating the whole adgroup then use image ads.

CTR vs Conversions

Click through rates (CTR) is a good indicator of how good your ad is at grabbing attention. When you take a closer look, higher CTR does not mean that your conversion rates is good. Sometimes, you will write ads with high CTR and low conversions, this will lose you money!

You do need to track the conversions of your ad on top of tracking your CTR. Even though higher CTR can lower your cost per click but what is the use of having cheap clicks that do not convert! What you want is clicks that convert with positive returns.

Tracking Leads And Sales

Do you need to track both leads and sales at the same time? Most pay per click engines, including Google AdWords only allows you to track a single conversion type, it is either leads or sales. So if you are generating leads before presenting offers to people, your tracking will be slightly different.

Majority of the pay per click engines, including Google AdWords, will give you a piece of conversion code to place on your thank you page. In this case, you can use the given conversion tracking code on your thank you page for leads. Your leads conversion rates will be shown within your ppc stats.

For your sales stats, you need an external tracking script. I recommend Prosper202 since it is free, easy to use, easy to install and simply more powerful than most similar paid tools you can find in the market.

Google Website Optimizer

This is another powerful free tool that you must use. Remember to set up a test for your lead capture page and another test for you sales page. If you have an upsell, set up a test for it too. Once again, there a whole bunch of free tutorials you can find and it is really easy to use.

Testing Tips

Not sure what to test? If you are pressed for time, just split test 3 headlines which are totally different in nature. If you have a little bit more time, test your opening paragraph, test your bullets, your benefits, your guarantee statement, your call to action and even your offer.

Lead Generation

When you are generating leads and presenting offers to people, your ROI calculation is a little different, so here is a quick way to make things a bit simpler without compromising the accuracy of your test resutls.

• Cost per Lead = Traffic Expenses / Number of New Leads

With this simple formula, you know exactly how much each new lead would cost you to acquire.

• Value per Lead = Revenue / Number of Leads

With this other simple formula, you know exactly how much money each lead is worth to you.

• Cost per Lead < Value per Lead = positive returns
• Cost per Lead > Value per Lead = negative returns
  

Now you put these numbers together and you compare them. When cost per lead is lower than value per lead, you are making money.

When cost per lead is higher than value per lead, you are losing money. Simple? Once you have these numbers, you can use them as a guage to see how much you can spend on traffic.

Samuel Ng

“Google AdWords System” (Value: $49.97)
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Google AdWords System <== Click Here Right Now

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I’ve always been an advocate of testing and experimenting in marketing.

Often we don’t know what works. Or we think we know what works…but actually don’t.

I’ve done plenty of split tastings before on sales pages, landing pages and email campaigns, and the results have sometimes differ from what I thought was correct.

From there, it just underlines further to me the importance of testings in marketing and conversions. It’s NOT about what we think. But what the buyers think!

Now…when it comes to testing and optimizing, very few can match up to the folks at Marketing Experiments.

I’m a big fan of their marketing content.

Just recently, they came out with a big list of marketing tools, chockfull of guides, PDFs reports and worksheets.

They are FREE and extremely useful. If you are a marketer or a student of marketing, download them.

I’ve put them together here for your easy reference and download.

Free Tools from MarketingExperiments

1. Value Proposition Worksheet
One of our most downloaded resources, this worksheet will help you evaluate and present your value proposition more effectively.

2. Compounding Effect Spreadsheet
This tool measures the (usually large) impact of incremental increases in conversion through testing.

3. Price Testing Analysis
Created to help marketers accurately analyze the overall results of price tests.

4. Subscription Site Metrics Tool
Allows subscription sites to determine the profitability of their own PPC campaigns.

5. Max Bid Analysis Spreadsheet
This is a tool that can help marketers calculate the maximum bid they could make in a PPC campaign and still remain at a specific profitability margin.

6. Customer Service Analysis Tool
This tool is designed to help companies see and calculate the possible profit that can come from inbound costumer service calls.

7. A/B Testing Template Doc
A basic template that guides marketers though the A/B split testing process.

8. Content Analysis Template
Helps you systematically calculate the attractiveness and value of your website’s content.

9. Competitive Analysis Spreadsheet
Walks you through a thorough competitive analysis (also valuable for identifying potential partners).

10. Comparison Engine Features
A table our analysts put together with marketing insights drawn from their experiences with the comparison engines.

11. Data Sample Statistics
Explains how to determine the statistical validity of a test. This document also introduces the test validation section of the Test Protocol tool we offer to our live workshop and certification students.

12. Metrics Dashboard Tool
This dashboard helps marketers monitor the essential metrics that they need to track when testing online.

13. Optimization Scenario Tool
Want to compare key metrics and results between different landing page optimization scenarios? Try this tool.

14. Pay-Per-Click Analysis Tool
One of the spreadsheets our analysts use to examine the differences in performance between multiple PPC campaigns.

You can download from the link individually.

Alternatively, if you want convenience, I’ve saved all these tools into a single zipped folder. You can go to your FREE E-MoneyMarketing membership to download it.

And of course, you also get tons of other free marketing and business guides inside. So if you are not a member yet, please sign up now.

Let me know what you think of this GREAT marketing resource kit that Marketing Experiments has put out.

I know for sure I love it. And I’ll be using it. What about you?

All success,

Jag Foo

[tags]E-MoneyMarketing, Marketing Toolkit,  marketing testing, optimzing, tweaking[/tags]

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